Question 1

How do I sign up for services?

Accepted Answer

You can inquire into Outpatient, School Counseling, and other mental health services on the Home page.

Question 2

What if I need immediate help or I am in crisis?

Accepted Answer

If you are experiencing an emergency or are in immediate danger, please call 911 or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Question 3

Who do you serve?

Accepted Answer

Services are available to individuals, students, families, schools, and community organizations. Specific offerings may vary based on client needs and program structure.

Question 4

What services are offered via telehealth?

Accepted Answer

Outpatient counseling and certain supportive or psycho-educational services may be offered through telehealth, depending on client needs, location, and appropriateness of care.

Question 5

What insurances do you accept?

Accepted Answer

Insurance & Employee Assistance Program (EAP) Accepted

Aetna
Anthem
Cigna & Evernorth 
Highmark BlueCross and BlueShield
Health Advocate
Life Solutions
Medicaid
Medical Assistance
Medicare
Optum
UPMC
UnitedHealthcare UHC | UBH
UPMC Health Plan

Question 6

Is counseling confidential?

Accepted Answer

Yes. Counseling services are confidential and follow professional and legal standards. There are limits to confidentiality related to safety, abuse, or court orders, which will be reviewed during the informed consent process.

Question 7

Do you offer faith-based Christian counseling?

Accepted Answer

Yes. Christian counseling is available upon client request.

Question 8

Is the school counseling program free for families?

Accepted Answer

Program availability and cost vary based on available funding. If you are interested in this program please sign up to get on the waiting list.  You can get more information on school counseling services by inquiring on the Home page.

Question 9

What is the Mental Health Certificate Program?

Accepted Answer

This is a 12 -week psycho-educational program focused on mental health awareness, coping skills, and personal development. It is educational in nature and not clinical therapy.

FAQ

Frequently asked questions